SHIPPING, RETURNS & EXCHANGE POLICY

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Shipping Policy

U.S. Shipping

Orders are processed within 2–14 business days (excluding the day of order, Saturdays, Sundays, and U.S. federal holidays). Once shipped, customers will receive an email confirmation with tracking information.

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Orders are shipped via USPS Priority Mail and may take up to 10 business days to arrive. Shipping rates are based on USPS Priority Mail estimates and include delivery confirmation where available.

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Please note: NDC Cosmetics is not responsible for USPS transit delays once a package leaves our facility.

​We are unable to ship to freight forwarding addresses. Orders placed with a forwarding address may be automatically canceled.

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Temperature Notice:
Many of our products are made with natural oils, butters, and waxes that may soften or melt in high temperatures. While this does not affect product performance, we recommend collecting your order promptly after delivery.

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Lost or Missing Packages

NDC Cosmetics is not responsible for lost, missing, or stolen packages.
If your order appears to be lost, we recommend contacting your local USPS office to file a claim.

Shipping Methods

We primarily ship via USPS Priority Mail for all domestic orders.
Orders to PO Boxes, APO/FPO addresses, Guam, Virgin Islands, and Puerto Rico are shipped via USPS only.

Return & Exchange Policy

Due to the personal nature of our products, all sales are final.
We do not accept returns, exchanges, or cancellations.

NDC Cosmetics provides detailed ingredient listings for every product.
Please review all ingredients carefully prior to purchase.
We are not certified medical professionals, and individual skin reactions may vary. If you have medical concerns or sensitivities, we recommend consulting a physician before use.

We do not issue returns, refunds, or exchanges for:

• Personal dislike of fragrance

• Allergic reactions

• General dissatisfaction with product performance

Damaged or Incorrect Orders:
If you receive a damaged or incorrect item, please contact us within 30 days at info@NDCCosmetics.com and include a photograph of the item received.

We will verify your claim and arrange a replacement within 24–72 hours.

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